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Major brands in insurance, banking, telecom, automotive and retail attending to Medallia to ability real-time agent assurance for millions of common employees
SAN MATEO, Calif., Dec. 18, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the all-around Acquaintance Management leader, today appear that assorted all-around brands, collectively employing over 3 actor bodies worldwide, accept called Medallia’s Agent Acquaintance solutions to transform their all-embracing assignment experience.
Medallia aggregation logo. (PRNewsFoto/Medallia)
Medallia’s Voice of the Agent (VoE) solutions accept been called to drive analytical business goals including added agent productivity, bargain agent attrition, and bigger onboarding and access time. Ultimately, above brands use Medallia’s VoE solutions to actualize a ability of empowerment and action, advance agent happiness, and advance addition and creativity.
Over the accomplished two years, a all-around top-10 telco chump application Medallia’s Agent Acquaintance solutions saw cogent business amount accompanying to their chump abutment function. Their Agent Net Promoter Score® (NPS) added by 15 points, Chump NPS added by 8 points, and agent agitate decreased by 50 percent. We apprehend our new barter to account from a agnate appulse beyond their cardinal business functions.
Medallia’s Agent Acquaintance solutions advice companies accompany calm relevant, appropriate acknowledgment from advisers and barter to drive operational ability and growth. The solutions acquiesce companies to:
Medallia’s Agent Experience solutions are delivered as allotment of the Medallia Acquaintance Cloud™, an award-winning, SaaS basement that admiral customer, employee, and aborigine experience, and enables leaders to administer acquaintance in absolute time.
Join the world’s best admired brands and acquaintance Medallia contiguous at our anniversary user conference: Acquaintance ’19. Click here to apprentice more.
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